A powerful way to work together
A little peace of mind, in or out of our Members’ vehicles
OnStar and public safety professionals have worked together since 1996. In that time, our world has seen amazing advances in mobile technology. We can now deliver highly effective OnStar safety services through a smartphone with the OnStar Guardian™*82 app.
While the embedded OnStar system remains our preeminent way of working together, the OnStar Guardian app now allows Members and their families to have key OnStar safety services with them anywhere they go — in or out of any vehicle.
Essential safety services that go anywhere
The OnStar Guardian app can help in a crash or an emergency — and the app is supported by the same specially trained Advisors who have defined OnStar for more than 20 years.
Help in a crash
OnStar Guardian employs Mobile Crash Response, which uses the smartphone’s built-in sensors to detect a crash. This is similar to the embedded OnStar system in GM vehicles, which uses Automatic Crash Response*3 — built-in sensors — to alert Advisors to a crash.
The Mobile Crash Response process
When Mobile Crash Response*83 alerts an OnStar Advisor, we contact an Emergency Communication Center (ECC). At the same time, an OnStar Emergency-Certified Advisor is communicating with the crash victim. The way On Star Guardian communicates during a crash depends on the operating system on which the app is running.
How we prevent accidental activations
What if someone drops their phone? Would that trigger a Mobile Crash Response? No. Here’s why:
Help in an emergency — anywhere
OnStar Guardian has a red SOS button. When a person is uncertain what to do in a potential emergency, it provides them with a priority connection to an OnStar Emergency-Certified Advisor. A Member or their family can request emergency assistance for themselves or another in need of help. The OnStar Advisor will assess the situation and determine next steps, such as contacting the appropriate ECC to handle the emergency.
Help in or out of any vehicle
Unique to the OnStar Guardian app is the ability to request help in an emergency outside of a vehicle, while built-in OnStar is there to help when an emergency strikes in an equipped vehicle. A Member or their family can engage the app’s SOS button when an emergency occurs outside of their vehicle.
Location is everything
OnStar understands the challenge that ECCs face in determining the location of a mobile 911 call. OnStar Guardian can help:
Step inside to access a variety of public safety educational content highlighting OnStar’s emergency services. Explore the virtual exhibit hall, download reference materials, stop by the Auditorium to preview the OnStar Guardian App and attend breakout sessions about Automatic Crash Response and Vehicle Location Assistance to learn how we can work together.
Experience a day in the life of a first responder. This exclusive content allows you to hear first-hand accounts of how public safety professionals approach their work — and the many ways they partner with OnStar.