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OnStar is proud to work with First Responders
Learn how OnStar works with public safety professionals to help in an emergency.
Emergency Incidents
Before contacting the Emergency Communications Center (ECC), OnStar Emergency-Certified Advisors will verify only calls requiring public safety assistance are routed to your agency.
Good Samaritan Calls
OnStar receives thousands of calls each month from "Good Samaritans" who want to be helpful and request assistance on behalf of someone else in need by reporting crashes, road hazards or criminal activity. OnStar provides this information, as appropriate, to ECCs so emergency help can be sent.
Automatic Crash Response
Most newer OnStar-equipped vehicles with an active service plan are equipped with Automatic Crash Response.*3
In moderate to severe crashes, even without air bag deployment, built-in sensors in the vehicle can automatically send an alert to OnStar with important incident, vehicle and location information.
Vehicle Location Assistance
OnStar may be able to provide Vehicle Location Assistance*29 in emergency situations where law enforcement is treating a vehicle as stolen or trying to find a missing person. Law enforcement involvement is required, and will be verified, before providing the vehicle’s location to public safety only. Public safety is encouraged to contact OnStar on the dedicated public safety number 1.866.866.5006 with the Vehicle Identification Number (VIN) to confirm how OnStar can assist in the beginning of the report process to begin location attempts as soon as possible.
Stolen Vehicle Assistance
OnStar Stolen Vehicle Assistance*5 continues to have the most comprehensive in-vehicle security service available. With industry-leading technologies, such as Remote Ignition Block™ and Stolen Vehicle Slowdown®, public safety can rely on OnStar as a partner to assist with the quick and safe recovery of stolen vehicles.
There are two typical scenarios for initiating Stolen Vehicle Assistance, depending on which party contacts OnStar.
Missing Persons
There may be emergency situations that do not involve a stolen vehicle where public safety officials request OnStar assistance in determining vehicle location involving a missing person. Situations include individuals who may be suicidal, endangered or have dementia/Alzheimer's. OnStar will attempt to locate a vehicle for this purpose.
OnStar requires a missing person report be initiated for these situations in order to work with law enforcement to help locate the vehicle of the missing person.
Law enforcement must also confirm the vehicle location is not being sought for any other purpose. If an individual is missing, but also under criminal investigation, law enforcement must provide a court order before OnStar can assist. (See Criminal Investigations.)
In life-threatening situations, such as a carjacking or kidnapping, OnStar will immediately contact Law Enforcement and begin attempts to locate the vehicle.
Questions and additional information can be obtained by contacting our dedicated public safety number 1.866.866.5006, prompt 2.
Criminal Investigations
This section describes what OnStar requires to disclose the following categories of OnStar Member (“Member”) information in the United States. In accordance with our terms, conditions, policies, and applicable law, OnStar will review each request individually to assess the circumstances and the nature of the request before providing any Member information.
VEHICLE LOCATION AND CONTENTS OF ONSTAR COMMUNICATIONS
If available, OnStar may supply vehicle location and contents of communications subject to:
BASIC MEMBER INFORMATION (INCLUDING, BUT NOT LIMITED TO: NAME, ADDRESS, AND LENGTH OF SERVICE)
If available, OnStar may supply basic Member information subject to:
OTHER INFORMATION THAT DOES NOT INVOLVE THE CONTENTS OF COMMUNICATIONS (INCLUDING, BUT NOT LIMITED TO: DATES OF ALERTS, VEHICLE INFORMATION, CRASH DATA, AND LICENSE PLATE NUMBERS)
If available, OnStar may supply other information subject to:
REQUESTS FOR INTERCEPTIONS OR REAL-TIME ACCESS TO CALL-IDENTIFYING INFORMATION
OnStar is not able to facilitate interceptions of communications or real-time access to call-identifying information. In the United States, such requests should be directed to AT&T.
How to Request Information
To the extent OnStar is able to provide information as described above, you may serve a request for information through OnStar’s registered agent, Corporation Service Company (CSC). You can obtain a local address for CSC by calling 1.888.690.2882.
For proper routing, address requests in the following format:
When you submit a request, please include:
If your request involves an OnStar Good Samaritan call, please provide:
To help OnStar comply with your request, please provide the following information (if available):
Call Recordings
OnStar does not create or provide transcripts of audio recordings, and OnStar cannot guarantee that any audio recording was taken at the time of a call or that it can be retrieved, given OnStar’s limited retention of such audio recordings. OnStar may, upon written request, be able to preserve available information until you can obtain appropriate legal process.
Consistent with 18 USC 2702(b)(8), (c)(4), OnStar may act in good faith when OnStar believes that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of communications relating to the emergency.
OnStar Crisis Assist
Crisis Assist*16a provides Members access to many OnStar services in the event of a weather emergency, natural disaster, power outage, hazardous materials spill, and other types of man-made or natural crisis situations. Regardless of their current plan, these services are at no additional cost to the Member to help them stay safe. This includes situational information, assistance with evacuation or alternate routes, identifying available hotels and making hotel reservations, finding open shelters, connecting Members to emergency services or loved ones, etc.
OnStar's Command Center monitors severe weather and disaster activity across North America 24/7, so we are prepared to assist Members and public safety professionals at a moment's notice. The Command Center works to gather relevant situational information from emergency management and response organizations to share with our Advisors to facilitate support of Members' needs. When an OnStar Advisor receives a call from a Member, Advisors are notified of crisis activity occurring in the vicinity of the Member's location and provide guidance, as needed.
Remote lock and unlock
If a Member is locked out of his or her vehicle with active OnStar service, they can take the following steps:
Members may also use their vehicle's mobile app to remotely unlock the doors.
Step inside to access a variety of public safety educational content highlighting OnStar’s emergency services. Explore the virtual exhibit hall, download reference materials, stop by the Auditorium to preview the new OnStar Guardian App and attend breakout sessions about Automatic Crash Response and Vehicle Location Assistance to learn how we can work together.
Experience a day in the life of a First Responder. This exclusive content allows you to hear firsthand accounts of how public safety professionals approach their work — and the many ways they partner with OnStar.
1 * Must be a current Firefighter, Police, EMT/Paramedic, 911 Dispatcher or Healthcare Professional (as defined by U.S. Bureau of Labor Statistics). First Responders employed by federal, state or municipal governments may be subject to restrictions that limit their ability to accept this offer. Accordingly, this offer is void unless permitted by applicable federal, state and municipal laws, regulations, rules, ordinances, policies, codes of conduct, and other directives or standards regarding ethics and gift acceptance by the applicable federal, state or municipal employees. By accepting this offer, you verify that doing so complies with all laws, regulations, policies or other restrictions regarding ethics or gift acceptance that apply to you. Not available on select base trims or with some other offers.
2 * Prices do not include state and local sales taxes. If applicable, state and local sales taxes will be displayed on the checkout page. Prices and plans are subject to change. A credit card or automatic debit payment is required for all online transactions. Call 1.888.4ONSTAR (1.888.466.7827) for details.
3 * OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. Check here for details and limitations.
4 * Roadside services provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply.
5 * Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Check here for details and limitations.
6 * Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the U.S., Puerto Rico and Canada. Check here for details and limitations.
7 * Requires paid plan. Lock/unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system. Check here for details and limitations.
8 * AT&T Connected Car Unlimited Plan (Prepaid 30-Day Auto Renewal): U.S. only. Prepaid session-based data plans provide you with access to AT&T wireless data services for your equipped vehicle including, but not limited to, features that may be used with wireless data services, content and application. Eligible vehicle, data plan and compatible SIM card required. Duration: Session-based prepaid plans for 30 days. Auto Renewal: Plans automatically renew every 30 days unless canceled. To cancel at any time, call 1.888.466.7827 or by accessing your account online. Auto-Renewal Payments: Monthly charges will automatically be billed to credit card on file on day 30 unless canceled. Payments are nonrefundable (subject to applicable law). Pricing: $25 for a 30-day prepaid plan. Limit: 1 vehicle per 30-day prepaid plan. Devices: Sold separately. Data: For use in the U.S. only. Hotspot: Connects a limited number of Wi-Fi-capable devices per vehicle hotspot as specified by the vehicle maker. Devices connected to vehicle’s hotspot use data from your plan. Once a device connects, it will automatically reconnect and use data from your plan unless hotspot is removed from returning device settings or hotspot password is changed. Performance varies based on number of devices connected and other factors. Stream Saver feature not available for this Plan. General Wireless Service Terms: Subject to AT&T Session-Based Wireless Data Services Agreement available at att.com/USTermsandconditions. Pricing, offer and terms subject to change and may be modified or terminated at any time without notice. Coverage and service not available everywhere.
9 * Certified by the International Academies of Emergency Dispatch.®
10 * At participating dealers. Offer lasts April 1–June 30, 2020. Excludes select base trims. Not available with some other offers. Take new retail delivery by 6/30/20.
16a * OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.
29 * U.S., Canada and Mexico only. Requires select paid plan. Service is designed to locate compatible connected vehicles. Eligibility varies by vehicle model. Functionality varies by mobile device. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. User terms and limitations apply. Check here for details.
57 * Apple, the Apple logo®, and App Store are trademarks of Apple Inc., registered in the U.S. and other countries.
58 * Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
82 * U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. Active service plan, OnStar Guardian service plan add-on, cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
83 * U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. Active service plan, OnStar Guardian service plan add-on, cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data.
90 * Full Bluetooth feature functionality varies by device, model and software version. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by General Motors is under license. Other trademarks and trade names are those of their respective owners.