OnStar is proud to partner with the first responders who keep us safe
Working together for safer communities. Public Safety Professionals do so much to keep us safe. OnStar is proud to work with these tireless protectors every day. We provide them with services that help them do their job — and help make American roads and communities safer. Here you can learn how OnStar works with Public Safety Professionals, see their stories and learn how OnStar can help in an emergency.
Before contacting the Public Safety Answering Point, the highly trained Advisors will verify that only calls requiring public safety assistance are routed to your agency.
Connection to the appropriate Public Safety Agency/In-Vehicle Emergency Situations (U.S. only).
In-Vehicle Emergency Situations (Canada)
In-vehicle non-emergency calls requiring PSAP response (U.S. and Canada)
Good Samaritan calls
OnStar receives thousands of calls each month from “Good Samaritan” drivers who report crashes, road hazards or criminal activity. OnStar provides this information, as appropriate, to 911 centers so that emergency help can be sent.
Automatic Crash Response
All OnStar-equipped vehicles with a paid service plan are equipped with Automatic Crash Response. In moderate to severe crashes, even without air bag deployment, an automatic alert can be immediately sent to OnStar. On most newer OnStar-equipped vehicles, however, built in crash sensors can automatically alert OnStar in the event of a moderate to severe crash even if the air bags do not deploy.
This section describes what OnStar may require from law enforcement or other government entities upon receiving a request to disclose or provide access to information. OnStar will review each request, including requests related to national security in light of the circumstances and the nature of the request OnStar receives.
LIVE VEHICLE LOCATION (i.e., where a vehicle is now)
If the information is available, OnStar may supply live vehicle location information subject to: A warrant or comparable court order supported by probable cause.
HISTORICAL VEHICLE LOCATION
If the information is available, OnStar may supply historical vehicle location subject to:
CONTENTS OF COMMUNICATIONS SENT VIA ONSTAR SYSTEMS
If the information is available and the communications have been stored for 180 days or less, OnStar may supply the information subject to:
If the information is available and the communications have been stored for more than 180 days, OnStar may supply the information subject to:
BASIC CUSTOMER Information (INCLUDING, BUT NOT LIMITED TO: NAME, ADDRESS, AND LENGTH OF SERVICE)
If the information is available, OnStar may supply the information subject to:
OTHER INFORMATION THAT DOES NOT INVOLVE THE CONTENTS OF COMMUNICATIONS (INCLUDING, BUT NOT LIMITED TO: DATES OF ALERTS, VEHICLE INFO, CRASH DATA AND LICENSE PLATE NUMBERS)
If the information is available, OnStar may supply the information subject to:
REQUESTS FOR INTERCEPTIONS OR REAL-TIME ACCESS TO CALL-IDENTIFYING INFORMATION
OnStar is not able to facilitate interceptions of communications or real-time access to call-identifying information (for example, call identifying data for calls made within 90 days of the request). You should send requests for such access directly to the underlying facilities-based carrier for review and action.
How to Request Information
Serve your request for information from OnStar LLC through OnStar’s registered agent, Corporation Service Company (CSC). You can obtain the address for a CSC location in your jurisdiction by calling 1-888-690-2882.
Please address all requests to:
OnStar LLC at the address provided by CSC [i.e., To: OnStar LLC, C/O CSC].
Please identify the following (if applicable) when you submit a request for information: the date and time of the relevant occurrence(s), a description of the relevant service provided by OnStar, and the account records you are seeking.
To help OnStar identify the account and comply with your request, please provide, to the extent available and applicable, the following:
Please note that OnStar does not create or provide transcripts of audio recordings, and OnStar cannot guarantee that an audio recording was taken at the time of a call or that it can be retrieved, given OnStar’s limited retention of such audio recordings. OnStar may, upon written request, be able to preserve available information until you can obtain appropriate legal process.
 A 2703(d) court order is defined under the federal Stored Communications Act, 18 U.S.C. §§ 2701 et seq. as a court order issued by a court of competent jurisdiction indicating that the requesting entity has offered specific and articulable facts showing that there are reasonable grounds to believe that the information sought is relevant and material to an ongoing criminal investigation.
OnStar’s Command Center monitors severe weather and disaster activity across North America — 24/7 so that we are prepared to assist our customers and Public Safety at a moment’s notice.
OnStar Crisis Assist is a service that gives OnStar customers access to all available OnStar services in the event of a weather emergency, natural disaster, power outage, hazardous material spill and other such man-made or natural crises.
In the event of a crisis, customers get access to OnStar services at no additional cost. By using GPS technology, Advisors can provide a vehicle’s exact location to emergency responders.
There may be emergency situations not involving a stolen vehicle where Public Safety officials request OnStar assistance in determining vehicle location involving a missing person.
As a public service, OnStar will attempt to locate a vehicle to assist law enforcement in finding a missing person.
OnStar requires a missing person report be initiated or filed in these situations for OnStar to work with Law Enforcement to help locate the vehicle of the missing person.
Law Enforcement must also confirm to OnStar that the location information is not being sought for any other purpose. If an individual is missing, but is also under criminal investigation, law enforcement must provide a court order before OnStar can assist.
In a “life-threatening” situation such as a carjacking or kidnapping, however, OnStar immediately contacts Law Enforcement and begins attempting to locate the vehicle.
Additional information can be obtained by contacting our dedicated public safety number 866-866-5006.
Stolen Vehicle Assistance
OnStar Stolen Vehicle Assistance continues to have the most comprehensive in-vehicle security service available. With industry-leading technologies such as Remote Ignition Block and Stolen Vehicle Slowdown, public safety can rely on OnStar as a partner to assist with the quick and safe recovery of stolen vehicles.
There are two typical scenarios for initiating Stolen Vehicle Assistance depending on which party contacts OnStar.
OnStar can pinpoint the location of the stolen vehicle using GPS technology and aerial imagery, then provides this information to authorities.
An OnStar Advisor can send a remote ignition block signal to the stolen vehicle, preventing it from being restarted once the engine has been turned off.
If the vehicle is still running, the Advisor can activate Stolen Vehicle Slowdown once law enforcement has clear sight of the vehicle and indicates conditions are appropriate. The stolen vehicle will automatically slow down to an idle speed with steering and braking functions intact.
Once the vehicle has been recovered by law enforcement, an Advisor may need to send a signal to restore the vehicle's services so it can resume normal driving operations.
Remote door unlocks
If a Member is locked out of his or her vehicle, they can take the following steps:
Members may also use their vehicle's mobile app to remotely unlock to doors.
Interested in learning how OnStar can help first responders in emergency events? OnStar Public Safety Training is available at no cost. This hour-long self-paced interactive contains a course completion certificate and has been approved for continuing education credit. Contact us to inquire about details at email@example.com.
Experience a day in the life of a first responder. This exclusive content allows you to hear first-hand accounts of how public safety professionals approach their work - and the many ways they partner with OnStar.